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Apple just launched a free repair program for users with faulty keyboards on some MacBook and MacBook Pro computers. Some users have complained about those computers, specifically calling out how keys can get stuck or don't work when tapped.
Apple has determined that a small percentage of the keyboards in certain MacBook and MacBook Pro models may exhibit one or more of the following behaviors: - Letters or characters repeat unexpectedly - Letters or characters do not appear - Keys feel "sticky" or do not respond in a consistent manner.
The laptop models affected rely on a new key switch design Apple introduced in 2015 with a complete revision of its MacBook laptop and brought to the MacBook Pro in an overhaul in 2016. The so called butterfly keys allowed for a much lower profile keyboard with reduced travel distance when pressed. Many users disliked the feel compared to standard scissor switch laptop keys.
Apple said customers who own certain MacBook and MacBook Pro models can get them repaired free of charge. Repairs might include fixing the whole keyboard or just some keys, the company said. Customers with questions can contact an Apple Store, Apple support or an authorized service center.
