Related Articles
Google Duplex when it makes calls on behalf of users will identify itself as the Google Assistant and will also warn users when the call is being recorded.
Earlier this month, Google revealed a robo-caller that sounds eerily human, since then company has faced plenty of questions about how it works. Employees got some answers this week. On Thursday, the Alphabet Inc unit shared more details on how the Duplex robot-calling feature will operate when its released publicly, according to people familiar with the discussion. Duplex is an extension of the companys voice-based digital assistant that automatically phones local businesses and speaks with workers there to book appointments. At Googles weekly TGIF staff meeting on Thursday, executives gave employees their first full Duplex demo and told them the bot would identify itself as the Google assistant. It will also inform people on the phone that the line is being recorded in certain jurisdictions. When Google Assistant gets the ability to make voice calls on behalf of users it will be limited to three tasks. Booking a restaurant, a hair salon appointment and checking closing/opening hours for a business. Google introduced Duplex earlier this month at its I/O developer conference, playing several clips of its assistant booking a haircut and a restaurant table with impressively casual speech. The demo impressed developers, but mortified others who criticized Google for presenting an artificially intelligent bot that posed as human.
